Ogun Steve
Highly skilled and accomplished professional with a diverse background spanning over 5 years in management and customer service. My expertise in leadership has enabled me to achieve remarkable success within organizations, and my operational style has played a significant role in driving these successes.
Education
Centennial College
- Degree: Postgraduate Degree in Business Administration and Management, General
- Duration: January 2023 - August 2024
- Highlights: Coursework includes Advanced Management Strategies, Business Analytics, and Leadership Development.Delta State University Abraka
- Degree: Bachelor of Science in Economics
- Duration: 2010 - 2014
- Highlights: Specialized in Economic Theory, Microeconomics, and Macroeconomics. Graduated with honors.
Experience
Waterfall Integrated Plus
- Position: Supervisor
- Duration: October 2017 - December 2022 (5 years 3 months)
- Location: Nigeria
- Responsibilities:
- Led a team of 20+ employees, overseeing daily operations and ensuring high standards of customer service.
- Implemented operational improvements that increased efficiency by 15%.
- Trained and mentored new staff, fostering a productive and motivated work environment.
- Developed and maintained relationships with key clients, contributing to a 20% growth in client retention.Emu Bakeries
- Position: Sales Representative
- Duration: March 2019 - July 2022 (3 years 5 months)
- Location: Nigeria
- Responsibilities:
- Managed sales operations and increased customer acquisition by 30%.
- Conducted market research to identify new sales opportunities.
- Coordinated with marketing teams to implement effective promotional strategies.
- Provided excellent customer service, resolving issues promptly and maintaining high customer satisfaction.Silver Links Hotel
- Position: Customer Service Manager
- Duration: June 2016 - January 2019 (2 years 8 months)
- Location: Nigeria
- Responsibilities:
- Managed the customer service department, ensuring guest satisfaction and loyalty.
- Handled customer complaints and implemented service improvements.
- Trained staff in customer service best practices.
- Developed and executed customer service policies that improved guest ratings by 25%.
Skills and Extras
Skills and Strengths- Leadership: Proven ability to lead and manage teams effectively.
- Communication: Excellent verbal and written communication skills.
- Problem Solving: Strong analytical and problem-solving abilities.
- Customer Service: Expertise in delivering exceptional customer service.
- Sales Strategies: Skilled in developing and implementing successful sales strategies.
Extras
Honours and Awards- Customer Service Excellence Award (Received twice)
- Recognized for outstanding performance in customer service and contribution to customer satisfaction.VolunteeringCommunity Outreach Program
- Role: Volunteer Coordinator
- Duration: January 2020 - Present
- Responsibilities: Organize and oversee community events, coordinate volunteers, and manage outreach activities.Hobbies and Interests- Traveling: Enjoy exploring new cultures and destinations.
- Reading: Avid reader of business and self-development books.
- Sports: Enthusiast of soccer and running.ProjectsCustomer Service Training Program
- Description: Developed and implemented a comprehensive training program for customer service staff, resulting in a 20% increase in customer satisfaction scores.
- Duration: January 2021 - June 2021Sales Strategy Implementation
- Description: Spearheaded a new sales strategy at Emu Bakeries, leading to a 30% increase in sales over six months.
- Duration: March 2019 - September 2019